competition - SME Wealth Builder

Phil's Profit Point #2 – Making It Easy

You can’t make it too easy or too much fun for your customers to do business with you, ever.

As Canadians, we like winter, but we prefer it stay outdoors.

Yes, I’m with room service but, no, I can’t take your order!

Leveraging your business strengths can help you accelerate your revenues, increase your profits and boost your wealth.

No Service! One mistake, promptly resolved, is acceptable from anyone. Repeated mistakes are not tolerable.

Some businesses spend more money watering the fake plants than they do rewarding their best customers.

I’m sorry, our take-out menu isn’t the same as our restaurant menu.

Focus on your customer’s current and future needs to build a relationship, decrease competition and increase the lifetime value of your customer.

They were competing with their own invisibility.