Car rental companies charge more for the peripherals than the basic product
Tag: Customer Service
Body Shop Twenty Questions
The customer is not always right
Are you competing against your own invisibility?
They were competing with their own invisibility.
DUDS in the Hotel Business
When the service is lousy, or the menu is boring, or the people aren’t trained, I blame management.
PHIL.I.AM
Little did I know that we were sitting on top of a million watt sub-woofer.
DUDS – Dumb Unilateral Decisions – Car Shopping
Here eyes and face are approaching the colour of the sun, which likely isn’t good for her complextion
Hey, big tipper…
What are you doing to reward (and retain!) your best people?
Sales lessons from the Ex
you will be a sales expert just like the guys and gals at the carnival
May I ask Who's Calling, Please?
Ring, ring. Receptionist: Good afternoon, this is ABC Company. (answers on second ring, that’s a good sign!) Me: Good afternoon, may I speak to Bob, please? Receptionist: May I ask who is calling? Me: Yes, it’s Phil Symchych. Receptionist: Just a minute, please. Pause, wait, on hold… Receptionist: I’m sorry, Bob is not available right … Continue reading May I ask Who's Calling, Please?
Business Lessons from Cirque de Soleil
eeping your customer entertained will keep them in your store longer and they’ll spend more money.
