DUDs is my acronym for “Dumb Unilateral Decisions” by management of large companies and organizations. After all, since they’re bigger than small and medium businesses, shouldn’t they be managed better? Here is a true story that happened the other day at a stadium that regularly holds events for 30,000 or more people. My wife to … Continue reading DUDs – Dumb Unilateral Decisions – Diet Coke, please?
Tag: Customer Service
Kid Rock and Bon Jovi – Rock and Roll Lessons for Business
The more fun your customers have, the more profitable you will be.