profitable growth - SME Wealth Builder

Can you be coached in two minutes?

The coach doesn’t matter. If you want to improve, you will. If you don’t, you won’t. It’s up to you.

What does eye contact and saying ‘good morning’ cost?

Canada’s health care system has a virus – lack of strategyitis.

Focus on your customer’s current and future needs to build a relationship, decrease competition and increase the lifetime value of your customer.

irst class, as someone once said, isn’t a plane ticket. It’s how you act and treat people, regardless where you sit.

What’s the number one thing that, if you implemented successfully, would move your business forward?

Car rental companies charge more for the peripherals than the basic product

The customer is not always right

They were competing with their own invisibility.

When the service is lousy, or the menu is boring, or the people aren’t trained, I blame management.